Your right of withdrawal

Right of Withdrawal

Buyers have the right to cancel the order within two weeks of the receipt of the ordered product in writing, via a permanent data carrier or by returning the product, without citing any reasons for doing so.

The withdrawal period shall be 14 days and shall begin from the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires the material possession of each of the goods ordered.

In order to exercise your right of withdrawal you must give a clear statement to us (Taubenweiss GmbH, Danziger Str. 20, D-41564 Kaarst, Germany, Fax +49 (0) 2131 - 7427565, (e.g. by letter, fax or email) about your decision to cancel this contract. You are welcome to use the following model cancellation form which is helpful but not mandatory.

You can fill in and send the model cancellation form or any other clear statement about your cancellation from our website If you choose this option we will confirm your cancellation of your contract immediately (e.g. via email).

To observe the revocation period it is sufficient to send off the revocation or dispatch the product within the revocation term.

Consequences of Withdrawal

if you wish to cancel the order, we will refund you the full payment you have made, including the shipping fee (except for additional costs resulting from your choice for a shipping method other than our cheapest standard shipping) without delay and at the latest within fourteen days of receipt of your cancellation notice. For the refund we use the same payment method that you used for your initial transaction, unless it is expressly entered into another agreement.

In no event will you be charged any fees for this refund. We may inhold the reimbursement until the receipt of the goods or until you have given us proof of the return shipping, whichever the earlier.

You must send back or hand over to us the goods immediately and no later than fourteen days after having informed us about your decision to withdraw. (Taubenweiss GmbH, Danziger Str. 20, D-41564 Kaarst, Germany). It shall be sufficient for the purposes of the relevant time-limits for the communication to have been dispatched by registered post before the relevant time-limit has expired. You must bear the direct cost of returning the goods.

The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

End of the information about rights of withdrawal

The right of cancellation does not apply to distance contracts for the delivery of goods which are produced according to customer requirements and that have been made of different elements according to customer wishes, that have been customized or individualized to meet the customer’s special requirements or that cannot be returned due to the items’ special properties.

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